Effective Date: 01 January 2025
Contact Us: Email returns@monkeycatz.com and one of our consultants will contact you.
1. Returns Eligibility
- Returns are accepted only for defective or incorrect items.
- Custom products (e.g., with uploaded designs) are non-refundable unless there is a manufacturing defect.
- Important: Buyers must use the provided sizing guide before placing an order. No returns or exchanges are allowed for incorrect sizes.
2. Return Process
- Contact us within 14 days of delivery at [Insert Contact Details].
- Provide a description and photos of the defect.
3. Refunds
- Approved refunds will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
4. Exchanges
- Exchanges are available for defective items only.
5. Exceptions
- We do not accept returns for change of mind or errors in customer-uploaded designs.
- Sizing Issues: As all sizing information is clearly provided, customers are responsible for selecting the correct size. Returns or exchanges for incorrect sizes will not be accepted.
Contact Us: Email returns@monkeycatz.com and one of our consultants will contact you.